Refund Policy

Last updated: April 12, 2026

Overview

jay0 dev LLC wants you to be satisfied with Hexis. This policy outlines how refunds are handled for any paid features or subscriptions offered through the Service.

Refund Eligibility

• Refund requests made within 14 days of purchase are eligible for a full refund, no questions asked.
• Requests made after 14 days will be evaluated on a case-by-case basis.
• Refunds are not available for partial billing periods of cancelled subscriptions — your access continues until the end of the current billing cycle.

How to Request a Refund

Email support@hexis.chat with your account username and the reason for your request. We aim to process all refund requests within 5 business days.

Processing

Approved refunds are issued through Stripe to the original payment method. Processing time depends on your bank or card issuer, typically 5 to 10 business days after approval.

Disputes

If you believe a charge was made in error, please contact us at support@hexis.chat before filing a dispute with your bank. We are committed to resolving billing issues promptly.

Contact

jay0 dev LLC
Email: support@hexis.chat